An order is abandoned if the customer fails to complete payment after being transferred to a third-party payment provider. For example, an order would be marked as abandoned if a customer closes their browser after being transferred to the PayPal payment page. If no payment notification is received within 30 minutes Storbie will mark the order as a

Customers can download their order information as a CSV file.

When a customer places an order you will receive a notification email from us. The order will also be listed within the Orders tab in the Manage My Shop area. The confirmation email will be sent to the contact address for your shop, which is set on the Shop Settings page in the Manage My Shop area. If the customer has paid for the order using Pay

Orders in Storbie have a status which changes as the order is paid and fulfilled. The statuses are as follows: Status Description Pay Pending The order has been confirmed by the customer. They are paying for it using a custom payment method and you have not yet marked the order as paid. Paid The order has been paid and is ready

The manual orders feature enables to you create a custom order template that can be linked to your customers. When the customer clicks that link, their card will be pre-populated with the selection of products you chose for the template. Unlike with manual orders, an order template can be sent to multiple customers.

The Manual Orders feature enables you to create a one-off custom order that can be linked to your customers. They can then head directly to checkout and place the corresponding order. For example, pharmacists can create a manual order to charge a patient their co-payments.

Online retailers can use an email feature to help them recover lost sales.

Subscription orders are a great way to create recurring revenue for your business, and allow customers to get the products they regularly need without the hassle of placing an order each time! Learn how to add this feature to your site here.

You can see all of your subscriptions orders in the Subscriptions tab. Sometimes you may discontinue a service or halt stocking certain items that are included in subscription orders and will therefore need to cancel existing subscriptions.

If an order has been paid for using an integrated payment method then payments will automatically lodge against the order. In the case of a custom payment method you will need to manually mark the order as paid once you confirmed that you have received the payment. Mark a Single Order as Paid Navigate to the Orders tab in the Manage area.

A Packing slip states the complete list of all items being sent in a specific order for delivery. They can also assist you during the order fulfilment process when you are packing. Find out how to access them in this article.

Order confirmation emails are sent to the contact address for your shop, which is set on the Shop Settings page in the Manage Shop area.

Creating an Invoice for a Single Order While viewing an order, click on Print an invoice for this order. You will be presented with an invoice for the order in PDF format. Creating Invoices for Multiple Orders It is possible to create invoices for multiple orders at a time by checking the check box to the left of the orders t

Order tags are a great way to filter your orders or keep track of the status of orders if they are yet to be processed. You can also view products by shipping method to help you with the dispatch process. Learn more about order tags here.

To view an order and its details: Go to the orders area in your Manage area. Any new, unprocessed orders will be displayed. It is possible to view other orders by clicking on the All Orders, Paid, and Processed links. To view the details of an order, click on the order. You will be presented with detailed information about the order inc

Order Status Emails are a great way to update your customers on which phase of the shipping process their package is in