How do I sync my products with the Supplier Network?

If you have POS integration, products will be set to automatically sync with products in the Storbie Supplier Network. This setting can be updated in your POS settings under the Apps tab.


If you are manually importing products, you can select products to connect with the Supplier Network. This is resyncing:
 

Why are my products stuck as Syncing?



There are two main reasons for this:

1. The supplier has not accepted your request to join their catalogue yet. You can check the status of your request on your Supplier tab.

2. If you have done a manual sync of products with a supplier catalogue that has not yet accepted your request, you will need to resync the products once they have granted your access.  


What does “Awaiting Supplier Approval” mean?

Before you can sync with and display  a supplier’s products they need to accept you as a legitimate stockist. Until a supplier accepts your request to join their catalogue, the supplier Status will show as “Awaiting Supplier Approval”.  

 

Why are my products not syncing when I can see the product is in the supplier catalogue?

Products sync between your retail site and the supplier catalogues by either Products ID (For New Zealand Pharmacies this will be the Pharma Code) and the barcode.

 
How do I connect to a new supplier?

Storbie is adding new supplier catalogues all the time, you can check to see if there are new catalogues available.  

1. In the Manage area go to the Suppliers tab.
2. Click on the Supplier Network option



3. Here you will see a complete list of all products in the Supplier Network.  
4. Click "Connect with Supplier"


What does a red line through a Supplier mean?


This means that a product's information is now no longer available from that particular supplier. This can be due to the product being completely dropped, or due to the product supplier changing.

If this product has changed suppliers, we might have added the information to a different supplier. To change the connection over to the new Supplier, you simply need to:

1. Ensure that you are connected to all possible suppliers through the above steps

2. Select the products that you would like to reconnect, and click 'Reconnect disconnected products' on the product page



One of my products isn't syncing with the Supplier Network

There can be several reasons as to why a product is not syncing with the Supplier Network:

1. There is no match stored within the Supplier Network
2. The barcode that has been pushed through from your POS system does not match the barcode within the Supplier Network (when a new product version is created, many pharmacies add the new barcode as a 'barcode option' instead of replacing the primary barcode, and Storbie can only import one barcode)
3. The product has simply been missed.

Whether you think option 3 has occurred or not, you are able to try and connect large groups of your products through the steps below:

1. Select the products you would like to try and match, and click 'Auto-connect selected products with Supplier Network'


2. Refresh the page, and click on the blue '# products' to view the matches


3. Select all products using the first option at the top, and click Approve selected connections